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We Care About
Your Experience
At Bede, we are dedicated to delivering an exceptional level of service that exceeds your expectations. Your satisfaction is of utmost importance to us. If for any reason you are not completely satisfied with any aspect of our services, please use one of the following channels to provide your feedback:
Complaints
If at any point you feel that our service or product has not met your expectations, please do not hesitate to contact us. You can reach us by phone or email at:
We highly value your feedback, and we will acknowledge your complaint by email within 5 working days of receipt. We are committed to resolving your issue and providing a final response within 4 weeks.
Escalation
If you do not receive a response from us within 4 weeks or if you are not satisfied with Bede's final decision, you have the right to escalate the matter to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving our final response. You can submit your case through the 'Complaint Form' on the CBB’s website at www.cbb.gov.bh and via email at complaint@cbb.gov.bh.
At Bede, we believe in providing the tools and solutions necessary to address your concerns and ensure your journey with us is as smooth as possible. Your feedback helps us level the playing field and strive for continuous growth and improvement. Thank you for being a part of our community.
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